Testimonials from Our Satisfied Clients

Our home is amazing and we are very proud to tell everyone and anyone who will listen about our experience with Kenco. You have a reputation of being a very trustworthy builder with very high standards who builds outstanding homes and who has absolutely amazing customer service. That reputation is well deserved. We would like to take the opportunity to share our incredible experience with Kenco.

We built our home while we were still living in Red Deer with a baby on the way. Many people believed that we were completely insane to build a home in a new city at such a busy time (we’re sure an intervention was being planned). When we started looking for a builder, we heard about an excellent builder called Kenco who had such an incredible reputation. In our first meeting, we could tell that you have very high standards and that there was no compromising those standards. As the meeting progressed, we knew we could trust this project to Kenco. Our questions were answered honestly and as you talked about the process and the scheduling, our confidence grew. We knew that you were passionate about building excellent homes, on schedule and to the highest standards possible. We couldn’t wait to get started! Through email, text, phone calls, BuilderTREND and the occasional trip to the Hat, we worked together to build a home. Without the excellent communication between you, Vaughn and ourselves, this would not have been possible.

The crews that worked on our house and landscaped our yard took great pride in their work and it shows. No detail was too small and no detail was overlooked. Many of our neighbours who watched our house being built and our yard take shape couldn’t believe how much attention was paid to getting it perfect. Not just right, but perfect. We had neighbours looking in the windows before we moved in to see what the house looked like and were very impressed with what they saw. Many neighbours were impressed with how clean the site was kept while the house was under construction.

As we met some of the various people who worked on our home, it was obvious that each of them had taken ownership of the project. They were proud to show their work to us and to their co-workers. Some of the people who worked on the house were even coming by to see what the finished house looked like. Others would tell us that they loved some aspect of our house and were doing that on their own renovation. We were beyond flattered. All of the visitors to our home have been extremely impressed and have asked us who built our home. We are very proud to show our home off.

The customer service we experienced with Kenco was beyond exceptional. Many businesses could take a lesson (or two or three) from Kenco on how to give outstanding customer service. Questions and concerns were always welcome and were always answered honestly and thoroughly. Problems were not seen as problems but as opportunities to improve or perfect. If there was a better way to do something or an improvement to be made, it was done. No small detail was overlooked or missed. Details like cleaning the house before move in, programming the thermostats, setting the clocks, labelling all the electrical, gas and plumbing, cleaning the ducts, etc. were all taken care of before we moved in and were welcome surprises. It’s these sorts of things that make the customer sit up and take notice. We felt like kids on Christmas morning!

Each person we dealt with was friendly, kind and enthusiastic. Many who knew that we were newcomers to the Hat helped by telling us about different kid-friendly activities, places we should visit, events we should go to and told us about different things Medicine Hat had to offer. We would like to share a story that highlights the kindness of the Kenco staff. Our 3 year old daughter Caitlyn took quite a shine to Phil while he was working on the landscaping. Caitlyn takes a long time to warm up to people but she warmed up to Phil quite quickly. She watched for Phil’s truck every day while he was working on the landscaping. Caitlyn was always excited when Phil arrived and she always had to go talk to Phil. She would chatter away to Phil while he worked and would often go out to 'help.' 'Helping' meant following Phil around. If she couldn’t go out to help or talk to Phil, she would always stand at the window and watch. Phil seemed to enjoy her company and was always so kind to her. It was this kindness and friendliness that has given us a great first impression of Medicine Hat.

We came into this project with very high expectations and not only did Kenco meet them, they exceeded them. It cannot be said enough. We absolutely love our house and we had an incredible experience working with Kenco. We had fun and enjoyed the process. This is the way building a home should be! We can’t say thank you enough to everyone who worked on our house. So once again, thank you."

-Brent, Jennifer, Caitlyn and Lindsay R.